Payment and Refund Policy
Last updated: 17 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of programming courses and related digital educational materials offered through celbratevo. It governs transactions for online course access, video lessons, downloadable resources, and any bundled subscription services. The policy covers individual course enrolments as well as recurring access plans but does not extend to third-party software licences or external certification exams that may be recommended within courses.
Prices, Currencies, Taxes, and Any Additional Charges
All listed prices are in Singapore Dollars (SGD) unless otherwise stated. Prices include Goods and Services Tax (GST) at the prevailing rate where applicable under Singapore law. Additional charges may apply for optional add-ons such as extended course support or premium materials, which are clearly displayed before purchase. Currency conversion fees charged by your payment provider are your responsibility and are not included in the displayed price.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayNow, and other secure local payment gateways commonly used in Singapore. Payment is authorised at the time of order placement. All transactions are processed through encrypted connections compliant with Payment Card Industry Data Security Standards. celbratevo does not store full card details on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when you receive an email confirmation following successful payment. This confirmation outlines the course access details and serves as proof of purchase. Access to digital content is granted immediately upon confirmation, subject to the terms outlined in this policy.
Cancellation Rights and Applicable Cancellation Periods
Under Singapore consumer protection regulations, there is generally no statutory cooling-off period for digital content purchases once access has been granted. You may cancel a subscription before the next billing cycle to avoid future charges, but partial refunds for the current period are not provided except as detailed below.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available only if a course is not accessible due to technical faults on our side or if duplicate billing occurs. Non-refundable items include completed courses, downloaded materials, and any promotional bundles. Refunds are not granted for change of mind, lack of time, or failure to meet personal learning goals.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and a clear description of the issue. Include any relevant screenshots or transaction references. Requests must be submitted within 14 days of the original transaction date.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team will review each request within 10 business days. You will receive notification of approval or rejection via email, along with reasons if rejected. Approved refunds are processed promptly after the decision.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing typically takes 5 to 10 business days, though it may vary depending on your bank or payment provider. You will be notified once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
For digital programming courses, access is non-returnable once activated. Subscription plans may be cancelled at any time but will continue until the end of the paid period. Promotional offers are final and non-refundable unless a technical issue prevents access.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will prevent course access until resolved. Duplicate charges are investigated and refunded automatically where verified. Chargebacks or suspected fraud may result in immediate account suspension pending investigation, in line with Singapore financial regulations.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy excludes your rights under the Consumer Protection (Fair Trading) Act or other applicable Singapore legislation. These rights include remedies for goods or services that do not meet reasonable standards of quality or description.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, contact us via the form on our Contacts page or email [email protected]. We may update this policy periodically; changes will be posted on this page with a new last-updated date. Continued use of the site after updates constitutes acceptance of the revised terms.